Refund Policy
Effective Date: April 20, 2025
NINJA-AI operates under a highly restricted, conditional 24-hour return window regarding our software licenses. A refund is SOLELY achievable if you possess undeniable, documented video validation proving that the software fundamentally fails to initiate or operate on your machine.
Subjective complaints pertaining to generative speed, minor latency, or administrative detection by third-party remote-monitoring structures are universally disqualified from refund consideration.
Furthermore, any architecture utilizing unsupported legacy environments falls cleanly outside our guaranteed operational umbrella; accordingly, refund requests stemming from operability issues in unsupported environments will be summarily denied.
Execution Process for Refunds:
- Dispatch an official inquiry to our billing team via support@ninja-ai.com or WhatsApp (+91 8105659121).
- Enclose valid proof-of-purchase coordinates to verify your license status.
- Include an explicit summary defining the technical failure point.
- Attach mandatory, unedited video footage strictly outlining the software crashing or failing to hook.
Our audit team evaluates these submissions and typically circles back within 48 operational hours.
In the exceptionally rare event of approval, the capital return will cycle back through payment gateways within 5 to 7 standard business days.
Absolute Adherence Notice
Upon initiating financial clearance for our services, you inherently consent to the reality that cash reversals are practically non-existent on this platform.
Due directly to the exploitable configuration of our utility environment, refunds are scrutinized intensely. Subjective buyer grievance, failure to absorb our hardware prerequisites prior to checkout, and consequences materializing from employer or institutional observation software are entirely ignored. You purchase this license fully accepting the concrete operational risks and zero-refund baseline.