NINJA-AININJA-AI
Ninja-AI Guarantee & Transparency

Refund Policy

Last Updated: September 2026

Conditional Refund Eligibility

At NINJA-AI, customer satisfaction and software performance are core priorities. Customers are eligible to receive a full refund on their purchase if and only if they experience a verified technical error, application crash, or system hook failure that prevents the software from functioning as designed.

Mandatory Refund Requirements

To protect our platform against misuse and ensure fair evaluation of legitimate claims, all refund requests must include clear proof of the encountered technical issue:

1. Proof of Purchase & Order ID

Provide your valid Razorpay Order ID, Payment ID, and registered account email address used during purchase.

2. Written Error Summary

Include a brief explanation of what went wrong, including your Operating System (Windows/Mac) and target meeting platform.

3. Mandatory Screen-Recording Video (Required)

You must attach an unedited screen-recording video clearly showing the software failing, crashing, or encountering a technical bug live on your system. This video allows our engineering team to diagnose and verify the issue.

How to Request a Refund

If you encounter a technical issue meeting the above criteria, submit your claim to our support channels within 7 days of purchase:

Audit & Processing Timeline

  1. Our engineering audit team reviews your submitted video proof within 24 to 48 hours.
  2. If verified, your refund is instantly authorized and approved.
  3. Approved funds cycle back through Razorpay to your original bank account/card within 5 to 7 business days.

Non-Eligible Refund Conditions

To prevent fraudulent claims, refunds are not granted for:

  • Change of mind, buyer's remorse, or lack of personal usage after purchase.
  • Failure to provide mandatory video footage demonstrating the technical defect.
  • Attempting to run the software on unsupported legacy operating systems or modified hardware environments.